Privacy Policy
Who we are and what this document covers.
This Privacy Policy applies to Brensano, a food-supplement studio operating from Jl. Setiabudi No. 38, 12910 Jakarta, Indonesia. The studio operates the website located at this domain and processes personal data in connection with the operation of this website and the sale and distribution of Brensano products.
This document describes what personal data we collect, how we use it, with whom we share it, how long we retain it, and what rights you have in relation to it. It applies to all visitors to this website and to all customers of Brensano products.
By using this website, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of this website.
Personal data collected through this website.
We collect personal data in the following circumstances:
Contact form submissions. When you submit the contact form on this website, we collect your name, email address, and the content of your message. If you provide a subject type or additional optional information, that is also recorded. This data is used solely to respond to your enquiry.
Order processing. When you place an order for Brensano products, we collect name, delivery address, email address, and order details necessary to fulfil the transaction. Payment processing is handled by a third-party payment processor; we do not store payment card data.
Website analytics. We collect anonymised usage data including pages visited, session duration, browser type, and general geographic region via our analytics platform. This data is not linked to identifiable individuals.
Cookies. Functional, analytical, and preference cookies may be placed on your device when you visit this website. Please see our Cookie Policy for full details and opt-out instructions.
How personal data is used.
Personal data collected through this website is used for the following purposes:
Responding to enquiries. Data submitted via the contact form is used exclusively to prepare and send a response to the enquiry submitted. We do not add contact form submitters to marketing lists without explicit consent.
Order fulfilment. Order data is used to process, dispatch, and track product orders and to communicate order status to the customer.
Site improvement. Anonymised analytics data is used to understand how this website is used and to improve its structure, content, and performance. No identifiable personal data is used for this purpose.
Legal obligations. We may retain and process personal data where required to do so by applicable Indonesian law or by a lawful order of a competent authority.
We do not sell, rent, or otherwise transfer personal data to third parties for their own marketing purposes.
How long we keep data and what rights you have.
Retention periods. Contact form data is retained for up to 24 months from submission, after which it is permanently deleted. Order data is retained for the period required by Indonesian tax and commercial law (minimum 5 years). Anonymised analytics data is retained indefinitely in aggregated form.
Access and correction. You may request access to or correction of personal data we hold about you by contacting us at [email protected]. We will respond within 14 business days.
Deletion. You may request deletion of personal data we hold about you, subject to any legal retention obligations. Contact [email protected] with your request.
Cookies. Cookie preferences can be adjusted at any time via the Cookie Settings link in the footer of this website.
Data controller contact and policy updates.
The data controller for personal data processed via this website is Brensano, Jl. Setiabudi No. 38, 12910 Jakarta, Indonesia. For all data-related enquiries, contact [email protected].
This Privacy Policy may be updated from time to time to reflect changes in our data practices or applicable law. The revision date shown at the top of this document indicates the date of the most recent update. Continued use of this website after any revision constitutes acceptance of the updated policy.
Brensano products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.